CCTV Policy

DMS Flooring Supplies is committed to protecting the privacy and personal data of our customers, visitors, colleagues, and contractors. This CCTV Privacy Policy explains how and why we use closed-circuit television (CCTV) systems at our premises, and how we handle any personal data captured.

 

DMS Flooring Supplies is part of Gowling Group Limited. 

 

1. Purpose of CCTV

CCTV is in operation at our premises for the following purposes:

• Crime prevention and detection

• Protecting the safety and security of customers, visitors, and colleagues

• Preventing and detecting theft or damage to property

• Supporting health and safety investigations

• Investigating incidents, accidents, or complaints

 

2. Locations Where CCTV Operates

CCTV cameras are installed only in the following areas:

• Trade counter and showroom areas

• Warehouses

• Yards

• Loading bays

• Car parks

 

Clear signage is displayed at all relevant locations to inform individuals that CCTV is in operation.

 

3. Audio Recording

Our CCTV systems do not record audio.

 

4. Lawful Basis for Processing

The lawful basis for processing personal data via CCTV is legitimate interests, under Article 6(1)(f) of the UK GDPR.

 

Our legitimate interests include maintaining site security, protecting individuals and property, and supporting the investigation of incidents when required.

 

5. Monitoring and Access to CCTV Footage

CCTV footage is recorded continuously and only reviewed when necessary, for example following an incident or complaint.

Access to CCTV footage is strictly limited to authorised roles only:

• Operations Manager

• Health & Safety Manager

• Managing Director

 

All access to footage is controlled and appropriate safeguards are in place to prevent unauthorised viewing or disclosure.

 

6. Retention of CCTV Footage

CCTV recordings are retained for up to 30 days, after which they are automatically deleted.

Footage may be retained for longer where necessary, for example:

• Where an incident is under investigation

• Where footage is required for insurance, legal, or law enforcement purposes

 

Once no longer required, footage is securely deleted.

 

7. Sharing of CCTV Footage

CCTV footage is not routinely shared with third parties.

Footage may be disclosed where legally required or permitted, for example:

• To the police or other law enforcement agencies

• To insurers or legal advisers in connection with a claim or investigation

 

Any disclosure is made in accordance with data protection legislation.

 

8. Individual Rights

Individuals whose personal data is captured by our CCTV system have rights under UK data protection law, including the right to:

• Request access to personal data (Subject Access Request)

• Request erasure of personal data, where applicable

• Object to processing, in certain circumstances

 

Please note that these rights are not absolute and may be subject to legal exemptions.

 

9. How to Make a Subject Access Request (SAR)

Requests for CCTV footage must be made in writing and should include sufficient information to help us locate the relevant footage (such as date, time, and location).

Requests should be sent to:

 

Operations Manager

DMS Flooring Supplies

Monarch Courtyard

Salthouse Road

Northampton

NN4 7BD

 

We will respond to valid requests within one month, in line with UK GDPR requirements. Proof of identity may be required before footage is released.

 

10. Who This Policy Applies To

This policy applies to:

• Customers

• Visitors

• Employees

• Agency workers

• Contractors

 

11. Policy Review

This CCTV Privacy Policy is reviewed periodically to ensure it remains accurate, compliant, and fit for purpose.